Access Center Operator

The Access Center Operator serves as the first point of contact for patients, caregivers, and healthcare providers, managing inbound and outbound calls to facilitate seamless communication and patient access to healthcare services. This role requires strong communication skills to efficiently route calls, verify patient identities, assist with scheduling, and maintain accurate records in compliance with HIPAA regulations. The position involves collaborating with clinical and administrative teams to ensure high-quality customer service and operational efficiency.