Account Director, Customer Success, EMEA

Global Relay(19 days ago)

RemoteFull TimeSenior$130,013 - $174,776 (estimated)Customer Success

About this role

As an Account Director at Global Relay, you will play a crucial role within the Customer Success organization, managing a portfolio of high-value, Enterprise-level accounts that have significant annual recurring revenue and strategic importance. This position focuses on fostering long-term customer success, revenue growth, and ensuring alignment between the company's offerings and the clients' needs.

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Required Skills

Account Management
Customer Success
Relationship Building
Cross-Functional Collaboration
Sales Negotiation

Qualifications

6+ Years in SaaS
SalesForce Experience

About Global Relay

globalrelay.com

Global Relay provides cloud-based electronic communications archiving, messaging, supervision, and eDiscovery solutions for regulated organizations. Its platform captures, stores and indexes email, instant and social messaging, and other digital communications to meet retention, surveillance and legal discovery requirements. Financial services and other compliance-driven firms use Global Relay for secure, searchable archives, supervision workflows, analytics and AI-enabled insights to accelerate investigations and regulatory reporting. The company emphasizes global scale, security, and integrations with leading collaboration and trading platforms.