Account Escalation Partner

The Account Escalation Partner owns the reactive support experience for strategic or mission-critical accounts, serving as the primary escalation and crisis contact. This role orchestrates internal and external stakeholders to resolve high-impact issues, proactively assesses account risk, and maintains incident response plans to improve overall account health. The position requires building deep relationships with customer executives and technical leaders to shift conversations from reactive to strategic while ensuring rapid stabilization and resolution of incidents.