Account Manager - Mexico City

Aircall

3 months ago

3.2 on Glassdoor

Berlin, Germany

Hybrid

Full Time

Medior

1 applicant

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About this role

The Account Manager at Aircall owns a portfolio of existing customers and is responsible for driving net revenue retention and overall revenue growth. The role serves as the primary post-sale contact, ensuring customers realize the full value of Aircall’s AI-powered communications platform. It requires developing deep customer understanding across industries and use cases while acting as both the voice of the customer internally and a strategic advisor externally. The position is highly commercial and strategic, focused on long-term partnerships and expansion within the installed base.

Skills

About Aircall

aircall.io

Aircall is a cloud-based business phone system and intelligent customer communications platform for SMBs and enterprises. It unifies voice and messaging channels (voice, SMS/MMS, WhatsApp and social), adds AI-powered features like real-time coaching, automated call summaries and AI voice agents, and provides routing, recording, analytics and collaboration tools. The platform integrates deeply with CRM and helpdesk systems—260+ integrations including HubSpot and Salesforce—and serves over 20,000 customers worldwide. Founded in 2014 in Paris with operations in New York, Aircall positions itself as a human-first, AI-powered communications solution for sales and support teams.