Customer Success Manager - Key
SugarCRM(1 month ago)
About this role
The Customer Success Manager at SugarCRM owns the post-sale relationship with a portfolio of B2B SaaS customers, guiding them from onboarding through renewal and expansion. The role focuses on helping clients realize maximum value from SugarCRM’s CX platform while ensuring high retention and satisfaction. It requires a consultative, data-informed approach to managing complex stakeholder environments and advocating for customer needs internally. Based in Sydney, the position follows a hybrid work model with both remote and in-office collaboration.
Required Skills
- Customer Relationship Management
- Account Ownership
- Renewal Management
- Churn Mitigation
- Upsell Strategy
- Cross Sell Strategy
- Data Analysis
- Account Health Monitoring
- Stakeholder Management
- Consultative Selling
+10 more
About SugarCRM
sugarcrm.comSugarCRM is a customer relationship management (CRM) company that provides a sales-focused platform to help B2B organizations drive revenue growth. Its solution centralizes account and contact data, automates follow-ups and sales workflows, and delivers built-in analytics and insights so teams can act faster across the customer journey. SugarCRM emphasizes actionable data, workflow automation, and personalized customer experiences, with flexible deployment options for mid-market and enterprise customers. Headquartered in Cupertino, CA, it positions itself as "the sales CRM for B2B growth."