Account Manager, SMB

Sitemate(2 months ago)

HybridFull TimeMedior$91,350 - $104,400GTM (Go-To-Market)

About this role

The Account Manager, SMB at Sitemate is responsible for managing a portfolio of approximately 200 small-to-medium business customers, focusing on upselling and cross-selling opportunities while ensuring successful renewals. This role involves conducting structured account reviews to identify workflow gaps, partnering with Customer Success Managers and Account Executives to align strategies, and maintaining accurate CRM records. Success in this position requires effective time management and the ability to navigate complex customer environments to drive adoption and revenue growth.

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Required Skills

Account Management
Customer Engagement
Upselling
Cross-Selling
Renewal Management
CRM Maintenance
Time Management
Collaboration
Structured Account Reviews
Pipeline Forecasting

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About Sitemate

sitemate.com

Sitemate is a no-code software platform that provides user-friendly tools for the construction and industrial sectors to enhance operational efficiency and streamline processes. With thousands of industrial companies leveraging its integrated management system, Sitemate enables businesses to digitize workflows, manage safety and quality standards, and optimize fleet management through intuitive mobile and desktop applications. The platform's versatility is highlighted by its various applications, including Dashpivot for project management and Gearbelt for fleet management, catering to the unique needs of the built world.