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Account Manager - Student Success at Lumivero - ApplyBlast

Account Manager - Student Success

Lumivero

4 days ago

2.9 on Glassdoor

Remote

Full Time

Medior

16 applicants

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About this role

Lumivero is seeking a driven and customer-focused Account Manager to join its Student Success team, supporting institutions using Tevera, Sonia, and Experiential Learning Cloud. The role involves managing customer relationships, leading contract renewals, driving upsell opportunities, and guiding customers through platform migrations to ensure long-term value. The Account Manager serves as the primary commercial point of contact for a portfolio of higher education customers.

Responsibilities

Manage customer relationships and lead contract renewals for higher education institutions
Drive upsell opportunities and guide customers through platform migrations and contract conversions
Maintain accurate renewal and upsell forecasts in Salesforce while mitigating churn risk

Skills

About Lumivero

lumivero.com

Headquarters

Denver, Colorado, United States

Company Size

201-500 employees

Founded

1995

View Profile

Lumivero is a software company that provides data analysis and management solutions for research, education, and enterprise. Its offerings cover qualitative and quantitative research, mixed-methods analysis, experiential learning, and AI-assisted analytics, including tools for transcription, language processing, and rich data visualization. Lumivero serves customers across industries such as higher education, healthcare, government, and manufacturing, with software suites like NVivo and related research and analytics tools.