meltwater
The Account Manager is responsible for managing, renewing, and driving growth for existing SaaS customer accounts following their transition from the Client Acquisition team. This role focuses on nurturing client relationships, developing customized account plans, and identifying expansion opportunities through upselling and cross-selling. The position requires collaboration with Customer Success and Renewals teams to ensure high retention rates and customer satisfaction.
Headquarters
San Francisco, California, United States
Company Size
1001-5000 employees
Founded
2001
Meltwater is a global SaaS company that provides AI-powered media, social, and consumer intelligence to help organizations monitor and analyze news and online conversations. Its platform aggregates news, social media, and public data to deliver media monitoring, social listening, PR measurement, competitive and consumer insights, influencer identification, and reporting. Meltwater serves PR, communications, marketing and insights teams with dashboards, alerts and workflow tools to measure impact and guide strategy. The company emphasizes AI-driven analysis, broad channel coverage, and integrations to support reputation management and data-driven decision making.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for meltwater.
20% above the average for this role