Account Partner, Professional Services

PagerDuty

7 days ago

3.7 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

An Account Partner, Professional Services at PagerDuty defines and scales Professional Services growth strategies, drives organizational excellence, and establishes measurable customer outcome frameworks across enterprise and strategic customer segments. The role owns the evolution of services go-to-market motion, architects repeatable engagement models, and partners with cross-functional teams to align advisory, implementation, and automation services to market needs.

Skills

Qualifications

8+ years in Professional Services sales, solutions consulting, or services leadership within SaaS or enterprise softwareDemonstrated success defining go-to-market strategies, building service offerings, or leading cross-functional initiativesDeep expertise in consultative selling: multi-threaded relationship building, discovery, business case creation, executive storytelling, and complex deal orchestrationStrong strategic and analytical skills: ability to synthesize market insights, customer feedback, and operational data into actionable strategiesProven ability to mentor, enable, and scale teams: experience creating playbooks, training programs, or best practices

About PagerDuty

pagerduty.com

PagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.