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Principle CS Strategy & Operations Manager at PagerDuty - ApplyBlast

Principle CS Strategy & Operations Manager

PagerDuty

3 days ago

3.7 on Glassdoor

San Francisco, California, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Principle CS Strategy & Operations Manager serves as the operating backbone of PagerDuty's Customer Success organization, bridging strategic planning with operational execution. This role defines how the CS org should grow and builds the systems, data, and processes to make that growth measurable and repeatable. The position involves partnering with CS leadership to translate retention and expansion goals into actionable strategies while owning the tooling and forecasting infrastructure.

Responsibilities

Define and drive multi-year Customer Success strategy aligned to retention and growth goals
Own CS technology stack and build KPI frameworks with executive dashboards
Lead renewal operations process including forecasting and risk segmentation

Skills

About PagerDuty

pagerduty.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

PagerDuty is an AI-first operations platform that helps organizations detect, triage, and resolve digital incidents to minimize downtime and improve service reliability. It delivers real‑time alerting, on‑call scheduling and escalation, automated incident orchestration and runbooks, plus agentic AI/AIOps and automation to speed remediation. The platform integrates across DevOps, IT, and security toolchains and provides analytics and post‑incident insights for continuous improvement. Enterprises use PagerDuty to build operational resilience, shorten incident lifecycles, and coordinate response across teams.