Administrative Services Technical Support Specialist

OpenGov(1 month ago)

HybridFull TimeJunior$70,731 - $93,997 (estimated)Support Services

About this role

The Administrative Services Technical Support Specialist at OpenGov is responsible for providing frontline technical support to government leaders using the OpenGov Public Service Platform. This role involves managing customer inquiries through various communication channels, troubleshooting technical issues, and providing software training and guidance while ensuring high customer satisfaction. The specialist utilizes tools like Salesforce Service Cloud for case management and engages in ongoing learning about internal technologies and AI solutions.

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Required Skills

Technical Support
Customer Support
Omnichannel Support
Case Management
Salesforce Service Cloud
First Contact Resolution
Incident Triage
Technical Troubleshooting
Software Training
Knowledge Base Contribution

+13 more

Qualifications

Technical degree (Computer Science preferred)

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.