Technical Support Engineer - Canada

Magnet Forensics(1 month ago)

RemoteFull TimeMedior$55,699 - $95,484Technical Support

About this role

The Technical Support Engineer at Magnet Forensics provides frontline support for customers using the company’s mobile access and extraction products. The role involves handling customer inquiries through multiple channels, ensuring issues are resolved efficiently and documented thoroughly. It requires close collaboration with internal teams such as Engineering and Product Management. The position supports Magnet’s mission of modernizing digital investigations for public and private sector clients.

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Required Skills

Technical Support
Customer Service
Case Management
Networking TCP/IP
Remote Troubleshooting
Cross-Functional Collaboration
Knowledge Base Management
Written Communication
Verbal Communication
Customer Focus

+5 more

Qualifications

Post-secondary Education in Computer Science
Post-secondary Education in Engineering

About Magnet Forensics

magnetforensics.com

New Relic is a SaaS observability and telemetry platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), distributed tracing, logs, metrics, synthetic monitoring, alerting, a unified dashboarding experience, and a query language (NRQL) for ad‑hoc analysis. With agent-based instrumentation and support for OpenTelemetry, New Relic targets developers, SREs, and ops teams needing full‑stack visibility, collaboration, and cost-aware usage models. The platform also includes applied‑intelligence features to accelerate root‑cause analysis and surface actionable insights.