Wipro
An Administrator L1 at Wipro assists team members in resolving standard incident tickets by documenting incidents, tracking status, and monitoring alerts. This entry-level role involves triaging P4 and P5 tickets, ensuring timely resolution per defined procedures, and monitoring SLA timelines for the ticket lifecycle. The position requires managing open tickets and submitting reports for SLA adherence reviews specifically within the Virtual Desktop Infrastructure domain.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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