Customer Retention Specialist (Work from Home)

Nerdy(3 days ago)

RemoteFull TimeMedior$17,788.2 - $17,788.2Customer Retention

About this role

This role involves managing inbound cancellation and at-risk customer calls, with a focus on retaining revenue through consultative selling, empathy, and resilience. The position is fully remote, requires working flexible hours, and offers performance-based bonuses and career growth opportunities.

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Required Skills

CRM
Active Listening
Objection Handling
Consultative Selling
Customer Service
Revenue Retention
Communication Skills
Empathy
AI Tools
Time Management

About Nerdy

nerdy.com

Nerdy (NYSE: NRDY) is an education-technology company and live online learning platform that delivers AI-powered tutoring and expert instruction across more than 3,000 subjects. It offers one-on-one and group tutoring, intelligent expert matching, personalized study recommendations and other AI learning tools for students, parents, and educators worldwide. Founded in 2007 and operating the Varsity Tutors brand, Nerdy focuses on academic tutoring, test prep, language learning, STEM/computer science and professional skills, combining human instructors with technology to scale personalized learning.

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