Advisor I, Content Moderator-Mandarin

Philip Morris International(2 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeTrainee$0 - $0Customer Service

About this role

Advisor I, Content Moderator - Mandarin is an entry-level customer service role providing support via inbound/outbound calls and online channels, delivering resolutions for routine issues related to client products and services. The position typically supports Mandarin-speaking customers and works within defined procedures and performance metrics in a contact center environment.

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Required Skills

Customer Service
Call Handling
Communication
Empathy
Multitasking
Detail Orientation
Computer Navigation
Problem Solving
Data Entry
Teamwork

Qualifications

High School Diploma
Two Years College (Philippines)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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