Service, Advisor I
AIA(21 days ago)
About this role
Customer Service Advisor handling inbound and outbound hotline enquiries and complaints across underwriting, policy owner service, and claims. The role documents call activities, follows up on cases with business partners, and reports issues for service improvement. It supports administrative tasks and occasionally performs other duties assigned by the supervisor.
Required Skills
- Customer Service
- Complaint Handling
- Hotline Operation
- Claims Handling
- Underwriting Knowledge
- Policy Service
- Call Documentation
- Outbound Calling
- Communication
- Problem Solving
+1 more
Qualifications
- Secondary Education
- Insurance Authority License (Paper 1,2,3,5) - Preferred
- MPFA License (Paper 4) - Preferred
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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