Advisor I, Mandarin Chat Support

Philip Morris International(3 months ago)

Cyberjaya, MalaysiaOnsiteFull TimeJunior$41,629 - $56,707 (estimated)Customer Service

About this role

An Advisor I, Mandarin Chat Support provides frontline customer service via chat, inbound/outbound calls, and internet channels, resolving routine product and service issues for clients. This entry-level role handles customer inquiries, documents interactions, and follows client procedures and KPIs while working onsite at the Mys Cyberjaya location.

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Required Skills

Customer Service
Mandarin
Chat Support
Inbound Calls
Outbound Calls
Communication
Empathy
Multitasking
PC Skills
Attention To Detail

+3 more

Qualifications

High School Diploma
Two Years College (Philippines)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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