AFIBL Bilingual Customer Service Representative - Complex

The AFIBL Bilingual Customer Service Representative - Complex role handles complex policy maintenance, customer inquiries, and service processes for internal and external customers, including policy owners and agents. The position requires bilingual proficiency in English and Spanish, along with expertise in Universal Life products and compliance with KYC, AML, and ATF regulations. This full-time role involves resolving escalated customer situations, liaising with agents, and ensuring timely and accurate service delivery in a fast-paced environment.