Agent Success Manager

Decagon(1 month ago)

San Francisco, CAOnsiteFull TimeSenior$160,000 - $220,000Agent Product & Operations

About this role

The Agent Success Manager at Decagon is responsible for guiding enterprise customers through the deployment and adoption of Decagon's conversational AI platform to ensure they achieve meaningful outcomes. This role involves building long-lasting partnerships, acting as a strategic advisor, collaborating with Product and Engineering teams for technical improvements, and influencing the product roadmap based on customer needs. The position requires a blend of relationship management and hands-on execution in a fast-paced environment, making it crucial for candidates to have a strong technical acumen and experience in B2B SaaS.

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Required Skills

Agent Success
Relationship Management
Customer Partnerships
Deployment Guidance
Project Scoping
Value Realization
Customer Communication
Stakeholder Engagement
Technical Improvement
Collaboration

+6 more

Qualifications

Bachelor's degree in Science, Technology, Engineering, Math or similar fields

About Decagon

decagon.ai

Decagon is a leading provider of conversational AI solutions designed specifically for enhancing customer experience in enterprise environments. The platform enables businesses to create, optimize, and scale AI agents that deliver seamless interactions across various channels, such as chat, voice, and email. With its focus on rapid deployment, easy integration, and advanced analytics, Decagon provides organizations with the tools to transform their customer service operations and drive measurable improvements in engagement and satisfaction.