Customer Success - EMEA - Corporate

Eleven Labs

2 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

The Customer Success role at ElevenLabs focuses on driving adoption of the company’s audio AI platform among a portfolio of approximately 80 EMEA-based customers. This includes administering onboarding, advising on best practices for product deployment, and analyzing usage signals to unblock adoption and ensure customers realize value. The position also entails owning commercial outcomes, identifying expansion opportunities, and collaborating with Sales and Engineering to drive revenue growth, with success metrics centered on Gross and Net Revenue Retention. Candidates should have experience in B2B SaaS, ideally in AI/ML products, along with strong communication skills and familiarity with AI agent deployment.

Skills

About Eleven Labs

elevenlabs.io

Eleven Labs is a cutting-edge technology company specializing in artificial intelligence and machine learning to generate human-like speech. Their platform provides advanced text-to-speech solutions that cater to various applications, from media production to gaming and virtual assistants. With a strong emphasis on quality, accessibility, and user-centric design, Eleven Labs aims to enhance communication through innovative audio experiences. The company's proprietary algorithms leverage deep learning to produce realistic voice synthesis, widely recognized for its emotional depth and clarity.