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Agent Supervisor at Acumen, LLC - ApplyBlast

Agent Supervisor

Acumen, LLC

5 months ago

Onsite

Full Time

Manager

0 applicants

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About this role

The Agent Supervisor leads and supervises a team of Agents within their state, acting as a subject matter expert to ensure contract compliance and process efficiency. This role involves monitoring team performance, identifying training needs, and implementing process improvements to support clients in the self-directed community. The position requires strong organizational skills and the ability to handle escalated issues while maintaining high standards of accuracy and integrity.

Responsibilities

Supervise and train agents to ensure contract and state compliance
Analyze escalated issues and implement process improvements for efficiency
Monitor team performance and conduct quality checks on communications

Skills

About Acumen, LLC

acumenllc.com

Headquarters

Burlingame, California, United States

Company Size

501-1000 employees

Founded

1996

View Profile

Acumen, LLC is a policy research and data firm that provides impartial, data-driven analysis, products, and technical support to federal, state, and local government agencies working on health care and social policy. Leveraging its AcuSPHERE capabilities and affiliation with The SPHERE Institute, Acumen delivers customizable data resources and intuitive analytic tools to inform decisions on payment policy, quality measurement, drug and vaccine safety, insurance markets, value‑based purchasing, and fraud detection. The firm emphasizes helping policymakers own and drive decisions by supplying clear evidence, context, and technical capacity rather than advocacy.