AI / Automation & Governance Owner

Gusto, Inc.(11 days ago)

HybridFull TimeSenior$94,285 - $149,104Customer Experience (CX Planning & Insights)

About this role

A strategic leadership role within Gusto’s CX Planning & Insights (CXPI) organization focused on the oversight of internal AI and automation capabilities. This position partners across CX sub-teams and senior leadership to ensure AI initiatives align with CX strategy, technical governance, and long-term stability. It reports to the Head of Strategy and Tool Administration and helps scale internal AI responsibly across the organization.

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Required Skills

AI Governance
Automation
MLOps
Version Control
Risk Assessment
Technical Debt
Stakeholder Management
Documentation
Coding
Scalability

About Gusto, Inc.

gusto.com

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.