AI & Digital Transformation Analyst - Customer Experience (CX)
AIA(9 months ago)
About this role
A mid-level role supporting AIA’s Customer Experience and Technology teams to advance digitalization and self-service capabilities across customer touchpoints. The position focuses on leveraging AI and data-driven insights to support the company’s Next Generation Servicing and Joyous CX initiatives. The role is based in Singapore and works with internal and external stakeholders to align digital solutions with business objectives and compliance requirements.
Required Skills
- Generative AI
- Natural Language Processing
- Machine Learning
- RAG
- LLMs
- Data Analytics
- Customer Journeys
- Automation
- UAT
- Stakeholder Collaboration
+1 more
Qualifications
- Bachelor's Degree
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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