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AI Experience Engineer at Upgrade - ApplyBlast

AI Experience Engineer

Upgrade

7 days ago

4.1 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

An AI Experience Engineer at Upgrade owns the full lifecycle of customer journeys with the company's AI agent across chat, voice, and email, focusing on creation, optimization, and containment growth. The role involves building and maintaining no-code journeys, partnering with product groups to integrate servicing flows, and ensuring safe, accurate, and human-free issue resolution. Key responsibilities include analyzing transcripts, handling edge cases, and driving metrics like containment, CSAT, and transfer quality.

Responsibilities

Design and build AI agent journeys using no-code tooling
Optimize customer interactions and improve containment metrics
Collaborate with product groups to scope and integrate new features

Skills

About Upgrade

upgrade.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Upgrade is a consumer fintech company offering a broad range of financial products, including fixed-rate personal loans up to $50,000, credit cards (Upgrade Card and OneCard Essentials), Rewards Checking with cash back, Premier Savings with competitive APY, Buy Now Pay Later via Flex Pay, auto loan financing and refinancing, and cash advances. Upgrade provides fast online applications and tools to help customers manage credit and build their financial future. It operates as a financial technology company — not a bank — partnering with bank partners to deliver transparent, consumer-friendly alternatives to traditional banking.