AI Optimization Analyst

Palmetto Clean Technology(21 days ago)

Charlotte, NCOnsiteFull TimeMedior$88,716 - $119,434 (estimated)Customer Experience

About this role

Palmetto is hiring an AI Support Optimization Analyst to help scale its AI-first, omnichannel customer support experience. The role focuses on improving how AI support agents perform across chat, email, SMS, and phone to increase customer satisfaction and operational efficiency. It is based in Charlotte, NC and reports to the Program Manager, Voice of Customer.

View Original Listing

Required Skills

AI Optimization
Prompt Engineering
Workflow Automation
Conversation Analysis
A/B Testing
Customer Support
Support Analytics
Knowledge Management
Chatbots
Intercom

+4 more

About Palmetto Clean Technology

palmetto.com

Palmetto is a consumer-focused clean energy company that helps homeowners save on electricity by designing, financing, and installing residential solar systems, battery storage, and other clean technologies. It provides end-to-end services — site design, permitting, professional installation, monitoring and long‑term system support — plus financing options to make solar affordable. Palmetto also offers a mobile app for energy monitoring, rewards and account management, positioning itself as a trusted partner for customers transitioning to clean energy. The company emphasizes ease, savings, and ongoing service to simplify going solar.