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AI Success Strategist at Zendesk - ApplyBlast

AI Success Strategist

Zendesk

23 days ago

3.7 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The AI Success Strategist role at Zendesk focuses on owning and delivering long-term AI roadmaps for customers, translating product capabilities into strategic business outcomes. This position involves leading cross-functional teams to drive AI adoption, maximize automated resolution usage, and improve customer retention and revenue growth. The role requires strong stakeholder engagement, analytical skills, and a deep understanding of AI solutions to ensure successful implementation and expansion.

Responsibilities

Own end-to-end delivery of customers' AI roadmaps and execute cross-functional delivery
Lead solution design reviews and ensure deployments align with best practices
Partner with executive stakeholders to co-create and refine a forward-looking AI strategy

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.