ANALISTA DE QUEJAS
Millicom(14 days ago)
About this role
An organization is seeking a Qa complaints analyst to coordinate and execute customer retention activities, manage customer feedback, and improve customer satisfaction and loyalty. The role involves handling customer complaints, implementing campaigns, and communicating with clients to reduce churn and enhance the customer experience.
Required Skills
- Customer Service
- Communication
- Conflict Resolution
- Negotiation
- Data Analysis
- CRM
- Campaign Management
- Process Improvement
- Client Relations
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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