Analista de Retención
Docplanner
About this role
A Customer Retention Specialist is responsible for engaging with clients wishing to cancel their services and employing strategies to retain and recover accounts, ensuring high satisfaction and loyalty. They analyze customer profiles, monitor indicators, and work with teams to improve retention metrics. The role requires effective communication and follow-up to maintain service quality and minimize churn.
Skills
About Docplanner
docplanner.comDocplanner Group is a global healthcare technology company that connects patients with medical professionals through online profiles and appointment booking. Its platform combines patient-facing services (search, reviews, online booking, telemedicine) with tools for clinics and doctors (practice management, scheduling, patient communication and marketing). Operating across multiple countries under brands like Docplanner/Doctoralia, it helps providers digitize workflows and helps patients find, book, and consult with trusted clinicians.
About Docplanner
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$68k – $91k
per year