Analyst - Facilities Helpdesk

The Facilities Help Desk Analyst at JLL provides comprehensive support for over 100 global clients via a 24/7 contact center specializing in facility management. The role involves handling inbound and outbound communications, processing service requests, and coordinating with internal teams and external vendors to ensure timely resolutions. Analysts also mentor new team members, support financial reporting functions, and maintain compliance with service level agreements and quality assurance procedures.