Analyst Fraud Solutions Customer Experience
Absa Bank(1 month ago)
About this role
A Customer Experience, Marketing & CVM Specialist at Absa Bank responsible for driving customer‑focused initiatives across targeted communications, campaign execution, and customer value management to improve fraud prevention, customer perception, and retention. The role translates customer and behavioral data into impactful actions and works closely with Group Marketing, CX, and Fraud teams to align messaging with the bank’s brand and protection objectives.
Required Skills
- CVM
- Campaign Management
- Customer Insights
- Segmentation
- Journey Design
- Digital Marketing
- Content Development
- Data Analysis
- Stakeholder Management
- NPS Analysis
Qualifications
- Relevant Degree (Marketing, Communications, Commerce, Customer Strategy) - NQF Level 7
- Bachelor's Degree
- Advanced Diploma in Law
- Advanced Diploma in Military Science and Security
About Absa Bank
absa.co.zaWith Absa's Digital Banking services, you can open a bank account, get a loan, or sign up for internet banking quickly and easily.
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