Manager, Customer Experience
Huatai Financial Holdings (Hong Kong) Limited(27 days ago)
About this role
The Manager Customer Experience will support the CX Director in defining and implementing customer experience strategy across FWD Vietnam, focusing on journey design, measurement and customer communications. The role centers on driving a customer-centric mindset and coordinating cross-functional stakeholders to improve customer outcomes and experience metrics.
Required Skills
- Customer Journey
- NPS
- VOC Platforms
- Customer Communication
- Analytics
- Strategic Thinking
- Stakeholder Management
- Leadership
- Project Management
- Negotiation
Qualifications
- University Degree (Business)
- Post-graduate Degree (preferred)
About Huatai Financial Holdings (Hong Kong) Limited
com.hkN/A
View more jobs at Huatai Financial Holdings (Hong Kong) Limited →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Huatai Financial Holdings (Hong Kong) Limited
Senior System Analyst, IT Solutions Delivery
Huatai Financial Holdings (Hong Kong) Limited(3 days ago)
Director, IT Solutions Delivery
Huatai Financial Holdings (Hong Kong) Limited(3 days ago)
Lead of Telesales Management
Huatai Financial Holdings (Hong Kong) Limited(4 days ago)
Syariah Technical Development Assistant Manager
Huatai Financial Holdings (Hong Kong) Limited(4 days ago)
Similar Jobs
Manager, Customer Journey Design & Management
AFFIN Group(4 months ago)
Senior Manager, CX Strategy & Analytics
Toast(1 month ago)
Assistant Director Customer Experience
Federal Home Loan Bank of Chicago(1 month ago)
Business and Customer Experience Analyst
Guidehouse(1 month ago)
Director, Customer Experience Strategy
Claros(18 days ago)
Customer Journey and NPS Specialist
Centrica(3 days ago)