Manager, Customer Journey Design & Management
AFFIN Group(4 months ago)
About this role
A senior leadership role at AFFIN focused on shaping and championing the bank’s customer experience vision and capability. The position centers on ensuring customer insights inform the organisation’s CX direction and that journey design thinking is embedded across channels and teams. The role represents the bank’s CX function within the wider business and helps build CX maturity.
Required Skills
- Customer Journey
- Design Thinking
- Team Leadership
- Service Design
- User Research
- Analytics
- VoC
- NPS
- CSAT
- Stakeholder Management
+2 more
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