AFFIN Group

Manager, Customer Journey Design & Management

AFFIN Group

5 months ago
TRX, Kuala Lumpur, Malaysia
Hybrid
Full Time
Director
0 applicants
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AFFIN Group
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About this role

A senior leadership role at AFFIN focused on shaping and championing the bank’s customer experience vision and capability. The position centers on ensuring customer insights inform the organisation’s CX direction and that journey design thinking is embedded across channels and teams. The role represents the bank’s CX function within the wider business and helps build CX maturity.

Skills

AFFIN Group

About AFFIN Group

affingroup.com

N/A

About AFFIN Group

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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