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Analyst II, Product Technical Support at FIS - ApplyBlast

Analyst II, Product Technical Support

FIS

3 months ago

3.5 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A Technical and Product Support Specialist at FIS supports global financial institutions by managing client queries, investigating complex technical issues involving logs and APIs, and ensuring service level agreements are met. The role requires acting as a key point of contact to triage tickets, collaborate with engineering teams, and build strong relationships with clients in the fintech sector.

Responsibilities

Own the triage and timely resolution of client queries ensuring SLAs are met
Investigate and resolve complex technical issues across logs, data feeds, and APIs
Manage the full ticket lifecycle within JIRA with accurate updates and tracking
Collaborate with engineering and product teams to support client implementations
Build strong client relationships by understanding their business challenges