Analyst - IT Service Desk
Travelex(3 months ago)
About this role
A Service Desk Analyst at Travelex provides first-line technical support and serves as the centralized point of contact for IT-related inquiries across the organisation. The role supports incident logging, escalation and collaboration with IT teams, partners and business units to ensure continuity of services. It operates within a shift rota to provide coverage outside standard business hours.
Required Skills
- Call Management
- Incident Management
- Azure
- Customer Service
- Ticketing
- Communication
- Problem Solving
- Knowledge Sharing
- Email Writing
- Shift Work
About Travelex
travelex-corporate.comOur mission is to simplify our customers' access to international money, however and whenever.
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