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Analyst, IT Service Desk at Norton Rose Fulbright - ApplyBlast

Analyst, IT Service Desk

Norton Rose Fulbright

1 day ago

3.8 on Glassdoor

Houston, Texas, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The IT Service Desk Analyst provides first-level technical support for hardware, software, and cloud-based systems, serving as a critical triaging and escalation point for end users. This role ensures operational continuity and high-quality customer service by collaborating with second and third-tier support teams. The position requires strong diagnostic skills and proficiency in Windows operating systems, M365, and various software packages.

Responsibilities

Provide first level support for hardware, software, and cloud-based systems
Diagnose and resolve technical issues across desktops, laptops, and mobile devices
Create documentation for incidents and contribute to internal knowledge base

Skills

About Norton Rose Fulbright

nortonrosefulbright.com

Headquarters

London, England, United Kingdom

Company Size

5001-10000 employees

View Profile

Norton Rose Fulbright is a global law firm with over 3,000 lawyers across 50 offices worldwide. The firm provides full-service business law to the world's preeminent corporations and financial institutions, covering areas such as corporate & M&A, litigation, intellectual property, energy, financial services, and more. It serves key industries including financial institutions, energy, technology, life sciences, and transport.