Analyst – Scheduler & Real-Time Analytics-WFM
American Express Global Business Travel
About this role
A Lead Analyst – Scheduler & Real-Time Analytics (RTA) at Amex GBT manages workforce scheduling and real-time analytics to ensure efficient contact center operations while maintaining service level agreements. The role involves balancing strategic planning with real-time responsiveness to support business objectives and operational efficiency.
Skills
About American Express Global Business Travel
amexglobalbusinesstravel.comN/A
Recent company news
Business WireAmerican Express Global Business Travel Reports Strong Fourth Quarter and Full-Year 2025 Financial Results
3 days ago
Travel WeeklyAmerican Express GBT's chief discusses Iran war's effect
2 days ago
Yahoo FinanceAmerican Express Global Business Travel (GBTG) Q4 Earnings: What To Expect
4 days ago
Finviz - Stock ScreenerAmerican Express Global Business Travel's (NYSE:GBTG) Q4 CY2025 Sales Beat Estimates, Growth To Accelerate Next Year
3 days ago
Business Travel News EuropeAmerican Express Global Business Travel reportedly exploring a sale
Nov 25, 2025
About American Express Global Business Travel
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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