Specialist, WFM Real Time Adherence
DriveTime(1 month ago)
About this role
A Workforce Management Specialist (Real Time Adherence Specialist) at DriveTime/Bridgecrest supports contact center operations across multiple sites within the company's auto-finance servicing business. The role focuses on workforce planning, scheduling, and ensuring accurate reporting to support service and quality objectives.
Required Skills
- Data Analysis
- Reporting
- Forecasting
- Scheduling
- Microsoft Office
- Communication
- Problem Solving
- SQL
- Python
- Snowflake
+4 more
Qualifications
- Bachelor's Degree
- Equivalent Experience
About DriveTime
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