Analyst WFM Reporting - Bilingual ( English and Arabic )

Philip Morris International(1 year ago)

Dubai, United Arab EmiratesOnsiteFull TimeMedior$59,256 - $80,995 (estimated)Workforce Operations

About this role

An Analyst WFM Reporting (Bilingual) at Concentrix supports the Workforce Operations function for contact center clients in Dubai, providing operational reporting and workforce planning insights. The role is onsite in Dubai CommerCity and requires fluency in Arabic and English.

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Required Skills

Workforce Scheduling
Real-Time Management
Reporting
Data Warehousing
Analytics
Problem Solving
Decision Making
Communication
Presentation
Prioritization

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About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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