Analyste, Relations clients
Circle K(1 month ago)
About this role
An Analyst, Customer Relations at Couche-Tard/Circle K is responsible for managing advanced customer issues and maintaining the company’s reputation by resolving complex and urgent problems with minimal supervision. The role supports interactions via phone, email, and chat, leverages digital analytics to improve satisfaction, and ensures adherence to company guidelines and SLAs. This position is based onsite in Laval, QC within the Global Capabilities Network (GCN).
Required Skills
- Troubleshooting
- Case Management
- Phone Support
- Email Support
- Chat Support
- Quality Assurance
- SLA Management
- Queue Management
- Genesys
- Salesforce
+5 more
Qualifications
- DEC or Equivalent
About Circle K
circlek.comCircle K is a convenience store and gas station chain offering a wide variety of products for people on the go. Visit us today!
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