APAC Manager, Support Engineering

Mixpanel(14 days ago)

Bengaluru, IndiaOnsiteFull TimeManager$136,675 - $179,393 (estimated)Support

About this role

Support Engineering Manager at Mixpanel based in Bangalore, responsible for hands-on resolution of the most complex technical issues and high-priority customer escalations while leading a team of 4-6 Support Engineers. The role combines direct technical execution with people leadership to ensure immediate customer success and long-term team development. You will maintain deep product knowledge of Mixpanel and partner with regional leaders to drive consistent, high-quality customer experiences.

View Original Listing

Required Skills

Technical Support
Escalation Management
Data Integration
Product Analytics
Troubleshooting
Coaching
Mentorship
Team Management
QA Review
Customer Success

About Mixpanel

mixpanel.com

Mixpanel is a product analytics platform that helps teams track, analyze, and act on user behavior across web and mobile. It provides robust event tracking, funnels, retention analysis, cohorting, and real-time segmentation to reveal conversion paths and engagement drivers. With SDKs, APIs, and integrations, Mixpanel delivers both user‑level and aggregate insights to inform product decisions and power acquisition, growth, and retention strategies. Product and growth teams rely on its flexible event model and actionable reporting to measure impact and iterate quickly.