Application and Technical Support Specialist, Axiom Planning and Performance
Strata Decision Technology(1 month ago)
About this role
The Application & Technical Support (ATS) Specialist provides technical guidance and customer-facing support for the Axiom product within a healthcare context. The role focuses on resolving customer issues, maintaining accurate records, and contributing to knowledge base and training materials. The specialist will ensure secure handling of PHI in compliance with HIPAA and collaborate across teams to improve product support and prevent recurring issues.
Required Skills
- Troubleshooting
- Root Cause
- Case Management
- Backlog Management
- Problem Prevention
- Escalation
- Documentation
- Training Delivery
- Cross-Functional Collaboration
- HIPAA Compliance
+11 more
About Strata Decision Technology
stratadecision.comStrata Decision Technology builds financial software, data and analytics to help organizations improve decision‑making and performance. Their cloud-based platform combines budgeting, forecasting, cost/revenue analytics, benchmarking data, and reporting to streamline financial planning and performance management. Strata pairs its technology with data services and advisory support—primarily for healthcare providers and similar institutions—to drive better financial outcomes and operational decisions.
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