Application Support Engineer

RecordPoint(1 month ago)

HybridFull TimeMedior$89,598 - $119,268 (estimated)Customer Support

About this role

The Application Support Engineer at RecordPoint provides advanced technical and business support for the company’s SaaS data and information lifecycle management products. The role focuses on handling complex customer issues, owning escalations, and acting as a subject matter expert in key product areas. It involves close collaboration with engineering and product teams to improve the platform and prevent recurring issues. This position is based in Melbourne and operates on a midday-to-8pm shift to support global customers.

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Required Skills

Technical Support
Customer Support
Advanced Troubleshooting
Root Cause Analysis
Knowledge Base Management
Process Improvement
Customer Onboarding
Stakeholder Communication
Team Collaboration
Ticketing Systems

+23 more

Qualifications

Bachelor's degree in Computer Science
Bachelor's degree in Information Technology

About RecordPoint

recordpoint.com

RecordPoint is a data lifecycle and AI governance platform that helps organizations automatically discover, classify, retain, and govern data at scale — wherever it lives. The platform delivers broad data coverage via connectors, policy-driven retention and automated classification to reduce risk and support compliance and records management. By centralizing insights and enforcement, RecordPoint enables teams to make informed decisions about data access, retention and AI usage.