Application Support Engineer
RecordPoint
About this role
The Application Support Engineer at RecordPoint provides advanced technical and business support for the company’s SaaS data and information lifecycle management products. The role focuses on handling complex customer issues, owning escalations, and acting as a subject matter expert in key product areas. It involves close collaboration with engineering and product teams to improve the platform and prevent recurring issues. This position is based in Melbourne and operates on a midday-to-8pm shift to support global customers.
Skills
Qualifications
About RecordPoint
recordpoint.comRecordPoint is a data lifecycle and AI governance platform that helps organizations automatically discover, classify, retain, and govern data at scale — wherever it lives. The platform delivers broad data coverage via connectors, policy-driven retention and automated classification to reduce risk and support compliance and records management. By centralizing insights and enforcement, RecordPoint enables teams to make informed decisions about data access, retention and AI usage.
Recent company news
Business WireRecordPoint Launches RexCommand, a Free Tool for All Organizations to Safely and Effectively Enable AI Innovation with AI Governance—Fast
Sep 25, 2025
IT Brief UKRecordPoint unveils MCP Server for governed AI data
1 week ago
SecurityBrief AsiaRecordPoint acquires Redactive to boost AI data security focus
Oct 23, 2025
Pulse 2.0RecordPoint Buying Redactive To Enhance AI Capabilities In Data Security And Governance
Oct 21, 2025
Capital BriefRecordPoint acquires Blackbird-backed Redactive as founders plot new AI venture
Oct 21, 2025
About RecordPoint
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for RecordPoint.
Salary
$90k – $119k
per year
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