Application Customer Support
Trimble(2 months ago)
About this role
The Application Support Specialist is the primary support liaison for customers using Viewpoint’s construction accounting and project management software, focusing on resolving complex software issues. The role involves working directly with customers, supporting AI-driven product features, and contributing to AI-based case resolution content. This position is based in Portland, OR and supports international calls as part of a rotation.
Required Skills
- SQL
- Reporting Tools
- Spreadsheets
- CRM
- Troubleshooting
- Customer Service
- Communication
- AI Tools
- Case Management
- On-Call Support
Qualifications
- Bachelor's Degree
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