Application Support Technician (L2)

CorePlan(2 months ago)

HybridFull TimeJunior$65,803 - $87,537 (estimated)Engineering

About this role

The Application Support Technician (L2) at CorePlan acts as a key technical liaison between customers and engineering teams, focusing on advanced troubleshooting and resolution of complex issues within their SaaS drilling management platform. This role requires expertise in SQL and scripting languages to investigate technical problems, support enterprise clients, and ensure smooth operation of the application. Responsibilities include analyzing logs, reproducing issues for engineering feedback, assisting with customer onboarding, and maintaining documentation, all while providing high-level customer support across various channels.

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Required Skills

Application Support
Troubleshooting
Root-Cause Analysis
SQL
Scripting
Data Analysis
Technical Documentation
System Monitoring
Customer Support
On-Call Support

+5 more

Qualifications

Tertiary qualification in Computer Science, Information Technology, or similar (or equivalent experience)

About CorePlan

www.coreplan.io

CorePlan is a cutting-edge drilling management platform designed specifically for mining and exploration companies. By transitioning operations from traditional pen-and-paper methods to a cloud-based solution, CorePlan enables users to streamline drill program operations, enhance safety compliance, and optimize rig management. With features that support drill planning, digital plods, and comprehensive data reporting, CorePlan empowers teams to gain real-time visibility and control over their drilling activities, ultimately leading to improved efficiency and cost management.