Senior Application Support Engineer

LivePerson(26 days ago)

RemoteFull TimeSenior$115,325 - $155,456 (estimated)Technical Support

About this role

Senior Application Support Engineer at LivePerson serving as the subject matter expert for the Conversational Cloud platform, focused on deep technical investigations and improving product reliability. The role bridges Global Support and Product Development, helps scale internal troubleshooting knowledge and tooling, and mentors the wider support team. This is a fully remote role based in the Sydney/Melbourne region with emphasis on customer success and system stability.

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Required Skills

Customer Ownership
Case Management
Cross-Functional
Knowledge Scaling
Mentorship
On-Call
Troubleshooting
Debugging
SQL
Web Technologies

+6 more

Qualifications

Bachelor's Degree in Technical Field

About LivePerson

liveperson.com

LivePerson is an enterprise conversational AI company that provides a cloud platform (LiveEngage/Conversational Cloud) to help brands automate and manage customer engagement across messaging channels. Its products combine AI-powered bots, human-agent handoff, intent recognition, personalization, orchestration, and analytics to deliver connected, scalable conversational experiences across web, mobile, SMS, WhatsApp and other channels. The company focuses on large enterprises across industries to drive measurable outcomes—improving customer experience, increasing conversions, and reducing service cost—backed by APIs, integrations, and enterprise-grade security and compliance.