Application Support Engineer

Spotnana(1 month ago)

Mumbai, Maharashtra, India, Pune, Maharashtra, IndiaOnsiteFull TimeMedior$91,933 - $123,431 (estimated)Customer Experience

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About this role

An Application Support Engineer on the Customer Experience team who provides technical support to Spotnana's strategic customers and partners, resolving complex escalations and ensuring high customer satisfaction. The role partners closely with engineering, product, Customer Success Managers and Travel Operations to analyze root causes, propose technical solutions, and maintain process documentation. This position is based in the Pune/Mumbai office and requires a permanent night shift (11pm–8am IST).

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Required Skills

Technical Support
Troubleshooting
APIs
SQL
Kibana
AWS
HTML/CSS
SSO
SFTP
Databases

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About Spotnana

spotnana.com

Spotnana is a Travel‑as‑a‑Service platform delivering next‑generation travel technology for corporate travelers. Its all‑in‑one solution powers global travel experiences while helping companies save time and reduce costs through integrated travel management. Built for enterprises and travel managers, Spotnana combines modern platform capabilities and global coverage to streamline business travel operations.