Application Support IT Senior

The Application Support IT Senior role serves as the primary point of contact for users across Latin America, handling incidents and service requests to diagnose and resolve issues in digital products. The position involves participating in major incident management, collaborating with cross-functional teams to restore service, and acting as a liaison between users and product teams to share feedback and improve processes. This role focuses on continuous improvement through root-cause analysis, process automation, and the creation of knowledge base resources to enhance user self-service.