Appointment Center Patient Service Specialist III – Behavioral Health
Cleveland Clinic(1 month ago)
About this role
An Appointment Center Patient Service Specialist III supporting Adult Behavioral Health outpatient services at Cleveland Clinic’s Neurological Institute. The role serves as a key point of contact for patients and referring providers, helping ensure smooth access to care through the appointment center. It begins with an on-site onboarding period at Cleveland Clinic Administrative Campus and then transitions to a hybrid/remote model based out of the Beachwood office.
Required Skills
- Customer Service
- Call Center
- Appointment Scheduling
- Call Triage
- Patient Communication
- Insurance Verification
- Referral Processing
- Registration
- Medical Terminology
- First Call Resolution
+7 more
Qualifications
- High School Diploma or GED
- Bachelor’s Degree
About Cleveland Clinic
clevelandclinic.orgCleveland Clinic is a not‑for‑profit academic medical center founded in 1921 that provides comprehensive clinical and hospital care across a large integrated health system. It is known for world‑class specialty care, multidisciplinary teams, and leadership in medical research, education, and health information. The organization operates hospitals, outpatient centers and digital/telehealth services, and employs roughly 65,000 staff to serve patients regionally and internationally.
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