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ARC Support Engineer - L3 (Switching) at Hewlett Packard Enterprise - ApplyBlast

ARC Support Engineer - L3 (Switching)

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

This Level 3 ARC Support Engineer role focuses on leading troubleshooting and resolution for complex switching issues within customer networks, specifically Juniper and Aruba platforms. The position requires deep technical expertise in Layer 2 and Layer 3 routing protocols to isolate hardware and software faults, ensuring timely business continuity. Additionally, the incumbent will mentor peers, drive critical fixes through internal collaboration, and contribute to knowledge base development and training initiatives.

Responsibilities

Lead troubleshooting and resolution for customer-reported switching issues
Isolate complex Layer 2 and Layer 3 hardware and software faults
Replicate and analyze customer network environments in lab settings
Mentor newly hired engineers and peers in technical support areas
Develop documentation and training materials for network practices

Skills

Qualifications

BS in Electronics/Engineering or Computer Science15+ years in Networking IndustryJNCIS/JNCIP/JNCIECCNA/CCNP/CCIEACA/ACP/ACSX

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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