Assistant Manager - IT Service Delivery

The Assistant Manager - IT Service Delivery role supports the delivery of Level 1 IT services across a large-scale banking environment, covering key technology domains such as delivery channels, core banking platforms, internal applications, and user endpoints for over 4,500 users. The position involves overseeing day-to-day IT support operations, managing escalations, and ensuring timely resolution of incidents and service requests. The role also focuses on enhancing ITSM processes aligned with ITIL best practices and driving continuous service improvement.